STRATEGY, TRANSFORMATION, CONSULTING
Reinvent Enterprise Operations by Intelligent Operating Model
Unlocking the Power of AI for Business: Intelligent Operating Model
Organization Transformation and Business-aligned Operating Model Changes are vital for Successfull Digital Transformation and Enhanced Customer Experience
Our clients approach us with a range of challenges, seeking to fulfil ambitious business strategies, such as spurring growth and innovation, reducing complexity and cost, integrating acquisitions, and managing divestments, retaining enterprise agility while scaling and leveraging assets, gaining the benefits of digital transformation, and delivering on sustainability commitments.
Our clients entrust us with fulfilling their ambitious business strategies, presenting us with a diverse array of challenges, including:
1. Catalyzing growth and fostering innovation.
2. Streamlining operations to reduce complexity and cut costs.
3. Seamlessly integrating acquisitions and proficiently managing divestments.
4. Sustaining enterprise agility while efficiently scaling and leveraging assets.
5. Harnessing the advantages of digital transformation to stay ahead in the digital age.
6. Fulfilling their sustainability commitments, promoting responsible and ethical practices
Importance of Employee Satisfaction on Organisation Transformation
Employee satisfaction is a pivotal factor in driving organizational transformation. When employees are content and engaged, they become the driving force behind positive changes within the company. Firstly, satisfied employees are more likely to be committed to their roles, fostering higher productivity and efficiency. They are motivated to contribute their best, which ultimately leads to improved overall performance.
Moreover, employee satisfaction plays a crucial role in talent retention. In a competitive job market, organizations must retain their top talent to remain innovative and competitive. Satisfied employees are less likely to seek opportunities elsewhere, reducing turnover and the costs associated with hiring and training new staff. This stability provides a consistent workforce that can adapt to and drive organizational changes effectively.
Employee satisfaction also has a significant impact on the company's culture and reputation. Satisfied employees are more likely to speak positively about their workplace, which can enhance the organization's brand image. This positive image, in turn, attracts top talent, customers, and business partners, creating a virtuous cycle that supports transformation efforts.
With Ever-evolving Technologies, where Humans and Robots will co-exist, Happy Employees are critical for high customer satisfaction and higher NPA
Happy employees are a crucial factor in achieving happy customers and higher Net Promoter Scores (NPS). When employees are content and motivated in their roles, they are more likely to provide exceptional customer service and go the extra mile to meet customer needs. Their positive attitude and engagement directly influence customer satisfaction, loyalty, and advocacy.
Furthermore, satisfied employees often act as brand ambassadors, promoting the company's products or services with enthusiasm. This genuine endorsement can significantly impact a company's NPS, as satisfied customers are more likely to recommend the business to others.
In addition to driving customer satisfaction, happy employees tend to be more innovative and creative, contributing to improved product or service offerings that can further enhance customer experiences. Their commitment to continuous improvement can lead to higher NPS and, ultimately, increased profitability.
In summary, the relationship between employee satisfaction, customer happiness, and NPS is intertwined. Happy employees are more likely to create happy customers who, in turn, are more likely to become loyal advocates for the business. This positive feedback loop can lead to higher NPS and increased business success.
1. We specialize in crafting Enterprise Operating Models
At the core of our enterprise design philosophy lies a strategy-led and data-driven systems approach. By adopting this method, we ensure that our work yields the perfect equilibrium between agility and scale, as well as growth and efficiency – all essential components for effectively navigating the challenges posed by today's complex business strategies.
2. Global Functions and Shared services
With our team of experts and access to benchmarks, we are equipped to expertly guide the design of individual functions or even develop a comprehensive global business services architecture. By incorporating technology and operations insights, we offer a comprehensive suite of options that encompass structure, location, staffing, and automation solutions.
3. Transformation and Change Management
Our design work goes beyond just conceptualization; it extends to the implementation phase, ensuring that leaders are empowered to make decisions that result in new and improved outcomes. To achieve this, we establish the necessary connections and conversations within the organization, ensuring that leaders actively practice and model the newly designed ways of work. By fostering this approach, we create a conducive environment for successful transformation and sustainable growth.
4. Continuous Evolution and Optimization
We offer expertise in constructing the mechanisms required to measure the impacts of our design and to monitor the overall health of your organization. By proactively making adjustments based on robust data-driven insights, we enable a process of continuous evolution that minimizes the need for disruptive restructuring events. This approach ensures that your organization remains agile and adaptable to the ever-changing business landscape, fostering long-term success and growth.
Our Capabilities:
Our Services
Our global teams of enterprise architects, tech strategists and transformation experts leverage technology and innovation to drive the re-invention of every business
Re-Invent Operating Model
Build Intelligent Operating Model and Streamline Organization Structure based on Geographic spread, New service-lines and ever-evolving client needs
Re-architect Service Definitions
Redefine Service Architecture & Service Transformation to deliver an Industrialized services model across the geographies
Evaluate and Build Global or Local Shared Services
Implement Global and Local Shared Services Model to enhance customer experience, 24X7 availability and higher efficiency and uptime.
Define Build Vs. Buy Models
Develop a framework to decide In-sourcing vs. Out-sourcing models for Specific Industries, Skill-sets and Geographies.
Build Skill Factory Model; Skill Gap Analysis and Fulfillment
Build and Transform to a Skill-Factory model, Re-skill Workforce based on current and future business needs. Proactive Skill Management and Fulfil Skill-gaps in advance.
Transform to a Hybrid and Agile Workforce
Develop a hybrid workforce framework with enhance efficiency and productivity where Humans and Digital workforce can work together