Case Studies

A leading Indian bank, has set ambitious customer-centricity, digitalization, sustainability and profitability goals in its “Vision 2023”. A concerted shift towards the cloud forms a key part of its strategy to be a sustainable, innovative and future-oriented bank.

Bank's journey to the cloud, with CIOAdvisory.ai's support, offers an opportunity to drive enterprise-wide innovation, with benefits for customers and the environment. The migration of the Bank's multi-channel platform to the AWS public cloud is an important milestone in the bank’s cloud roadmap. The program encompassed the migration to the cloud of its private customer portal, its corporate customer portal and its portal for branch advisors.

The multi-channel environment is one of the most critical and complex banking applications within the Bank, with connections to some 150 third-party systems in the bank’s IT environment and no room for compromise on quality, security and reliability.

The platform was not initially designed to run in the cloud, adding complexity to the implementation

The largest UK Bank has set out to make its commercial finance business leaner and nimble to its customer needs.
 
This involved extensive process reengineering, deployment of automation technologies along with workflow and case management tools. This ensured that the redesigned target operating model functioned effectively and efficiently.

This resulted in 75% reduction in risk assessment time and payment accuracy increased to 99.5%+ levels. This helped NPS move from +31 to +45 with 25% reduction in cost to serve

By Analyzing the IT Initiatives and investments, we applied our cost rationalization methodologies to optimize 10% of IT budget freed for new cloud and application projects, generating business value. We helped them conceptualize and build, IT Roadmap for 3 Years including Cloud, Security, Application and Contact center. We also helped in the transformation journey of the Bank in the areas of cloud migration and application modernization

IT cost savings of almost 20 percent
Improved tracking of IT quality, savings and client satisfaction

Closer alignment of IT with business strategy
Lower IT costs
Faster time to market
Increased IT productivity and capacity
Greater IT contribution to revenue and profitability
Streamline Contact Center Services and Automation

Effective information management and progress tracking
Improved quality of critical business information
Business information road map that supports the organization’s strategic operating model
Cybersecurity and Cloud Migration Roadmap

Clearly defined IT roles and responsibilities,
Improved IT efficiency in the areas of operations, monitoring and service level management. Tighter link between IT and business strategy. Tripled estimated NPV of IT investment
Cloud Utilization was up by 10% across UK, US and India